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COMPLAINTS POLICY STATEMENT

Our Policy on Customer Feedback

 

Our goal is customer satisfaction.

 

We believe that our organisation’s future depends on our ability to make our customers happy and ensure their continued satisfaction. We welcome and value feedback as it gives us the opportunity to continually improve our service to customers.

 

If you do have a complaint we promise to address it with courtesy and aim to deal with it to your satisfaction as speedily as possible. We have therefore made it easy for you to comment by using any medium you choose; by personal contact, by comment form, by telephone, by electronic means, or by writing. Our contact details are provided below.

 

If you have cause for complaint, please approach any member of CairnGorm Mountain staff. However, if a member of staff is unable to satisfy your needs the matter will be referred to a supervisor or manager.

 

If you prefer to write, e-mail or telephone, we will aim to deal with your comment or complaint promptly and will normally try to acknowledge it within 7 days. We will keep you informed of progress, where appropriate, and will take a balanced, fair and speedy view in full knowledge of all the facts.

 

Customer feedback is an integral part of our planning for improvements to our operation.

 

Cairngorm Mountain Ltd

Aviemore

Inverness-shire

PH22 1RB

Tel: 01479 861261

Fax: 01479 861207

E-mail:

www.cairngormmountain.org